The products purchased on www.memphis-milano.com can be delivered from Monday to Friday (excluding bank holidays) nationally (including San Marino and the Vatican City) by express courier, specialised transportation or by Memphis staff. Delivery will be made at the correct house and street indicated on the order form on condition that it is accessible to modes of transport and does not include the removal to the correct floor of the building, assembly or unpacking. The cost is automatically calculated on completion of the electronic order on the basis of weight, size and destination.
Products purchased on store.memphis-milano.com are usually delivered between 5 and 15 working days, calculated from the day after receipt of payment. For more information on delivery times, please refer to the “Product shipping and delivery procedures" section.
Before delivery, you will be contacted by phone or email by our staff who will confirm the day of delivery. It is therefore important that you include a correct contact number (preferably a mobile number) when you complete the electronic order.
On receipt of goods, it is important to:
1. check that the number of delivered packages corresponds with the number reported on the 'DDT' (henceforth: "transport document")
2. check the conditions of the packaging and of the products contained inside. If the the packaging is visibly damaged, before signing for the goods, you must cite "accepted with reservations - damaged packaging…." in the box provided. For further information, please refer to our “Display the shipping and delivery costs table” section.
3. In the case of standard delivery, for heavy and large products (for example sofas, beds, armchairs, cupboards), be with at least one other person.
All deliveries are covered by insurance. For further information, please contact our Customer Care Service at firstname.lastname@example.org